Hyatt Zilara Rose Hall is an example of a high quality, but not pretentiously upscale all - inclusive resort in Jamaica. Attention to details such as a bottle of champagne next to the Jacuzzi, considered location of the tennis court, allowing the players to feel privacy, English speaking personnel and smooth atmosphere in general make it all satisfied and just right.
The resort had been opened several months prior to our arrival. As a newly opened resort it did have some discrepancies such as a problem with the air conditioner in our room (which was fixed instantly after we notified the reception) and ongoing construction noise. We hope it was all temporary and so as the resort continues to function at its best, those discrepancies have disappeared.
* Our best suggestion here is to call the resort and ask if any construction is still going on there and also ask if the air conditioner problems that you have read about have been resolved.
The Hyatt Zilara Rose Hall resort is located on the north coast close to Montego Bay city which is the second largest Anglophone (English is the primary language) city in the Caribbean. The main airport (Sir Donald Sangster International Airport) is 11 minutes away and the resort provides a round trip shuttle ride to and from the airport.
The hotel's lounge is located right in the airport and it is easy to find. You just need to walk in and notify the staff about your arrival.
We waited in the lounge for approximately 15 minutes before our shuttle bus was ready to take us to the resort. It was not crowded in the lounge and a comfortable sofa with cooled bottles of water provided an extra comfort while waiting.